Computer Lab Administration

Alaska Computer Guy's computer lab administration is perfect for clients who allow customers to access the internet through public or semi-public computers such as those provided by coffee shops, libaries, and group-living centers for youth or seniors. Businesses throughout Anchorage can benefit from our simple and effective process for securing computers and increasing performance which reduces the need for intensive and costly support services. This makes technical support and maintenance costs more consistent and easy to budget for.

Small computer labs have unique Information Technology needs.

They are relatively simple to manage when compared with larger networks and sponsoring agencies have no need to purchase or maintain costly file servers since small labs do not typically host their own website or email servers. Each lab computer functions much the same as a home computer in a private residence. Alaska Computer Guy’s eight years of experience in the design and configuration of such small networks can streamline your network setup and minimize down-time while saving costs and providing predictable routine maintenance needs.

Computers configured by Alaska Computer Guy share a high-speed internet connection linked through a residential gateway to create a local area network. This allows users to share common printers and other peripherals such as scanners and copiers. Consistent and preventive computer maintenance extends the life of computers and provides for a more meaningful computing experience for customers.

Getting Started

It's easy and free to find out how much your organization could benefit from our professional Lab Administration. Simply call (907) 727-1489 or contact us with some information about the computer(s) you would like administered in order to get started. Alaska Computer Guy will provide a free site inspection and present an implementation plan which will discuss the steps necessary to bring your lab online as quickly as possible.

Lab Service Contracts

All Alaska Computer Lab Guy Service Contracts are designed to provide service and support for hardware and software inclusive of peripheral systems (such as printers or fax machines) and local area networks.  They include regularly scheduled preventative maintenance visits to monitor, maintain, and repair hardware and software issues that arise within the local area networks with the intention of preventing system failures and the minimization of "down time."  Through monthly site visits we will identify and replace hardware that is failing or showing signs of impending failure and prevent most problems before they arise.  Troubling software and spyware that accumulates over time through regular computer use—often termed “cyber-gunk”—will be regularly removed to ensure that user information is kept confidential and prevent computers from slowing down or stopping altogether.

Covered computers will be monitored to make sure they are running current antivirus and/or spyware programs and include security measures or user passwords as appropriate. Occasional overages of the average 1.5 hours of service per computer per month will incur no additional charges, but consistent or excessive overages will be billed at Alaska Computer Guy's standard hourly rate. These contracts are designed specifically to keep computers and equipment running efficiently and to troubleshoot software or hardware problems. User training or education may be added on to enhance these Service Contracts.

Computer Lab Service Contracts which are sold on a “per computer” basis cover all necessary repair and maintenance to keep office or lab computers running in pristine operating condition.  The cost of parts and software necessary to make repairs is not included in Contract or Hourly rates and will be billed to the customer.  New computers added to an existing Service Contract require a one-time setup fee of $199 and will be billed for the remainder of the first month pro-rated at their regular Service Contract Rate.  This setup fee covers on-site computer installation, program configuration, printer/fax installation, local area network setup, and creation of backup or restore images (approximately 4-6 hours per computer).

Guaranteed Response Time:

• For emergency service calls, our technician responds within 24 hours

• For all other service calls, our technician responds within 72 hours

Please call Glen Kratochvil at 727-1489 or contact us for a quote or to discuss service options.