Our promise is to deliver quality support to customers at affordable rates while maintaining the highest standards of customer service. If we can't solve your problem, you won't pay a dime. It's that simple.
Glen Kratochvil founded Alaska Computer Guy in the summer of 2005 when he observed that Anchorage home users and small businesses had a need for quality IT support and computer services at affordable rates. While working as a computer lab administrator in Anchorage, Kratochvil developed simple and effective processes to secure computers and increase their performance while reducing the need for costly support services.
Alaska Computer Guy's specialized lab administration is still a great solution for coffee shops, libraries, and other businesses who need to safely provide customers with access to the internet. Kratochvil continues to provide a broad offering of support services to our valued customers and ranks personal attention to clients' needs as the greatest strength of Alaska Computer Guy.
Alaska Computer Guy is a locally owned small business which has been providing information technology (IT) services to Alaskans since our founding in 2005. Customers range from home and small business users to corporations and tribal authorities. We specialize in working with companies whose IT needs are too infrequent to justify having their own in-house IT staff. With Alaska Computer Guy, you can trust that when you need technical assistance, help is a phone call away. We typically bill on a fee-for-service approach at an hourly rate, with no monthly service fees or complicated contracts. Firm estimates and price quotes are provided upon request or for special projects where billing hourly would not be appropriate.
We are a leading provider of computer lab management for customers that provide internet access for clients in public or semi-public environments. Whether you provide access to users with one computer or many, we can develop a custom solution for you that will minimize down-time and maximize identity protection and confidentiality for your users. The more computers we service, the less it costs per unit. Our data backup and recovery division is built to provide businesses and home users with protections in case of catastrophic data failures. Contact us for more information or to request a free quote for services. A complete backup solution can mean the difference between a full recovery and significant business interruption.
Alaska Computer Guy provides reliable service that Alaskans can count on. Forget about anonymous telephone operators or dispatches that don’t put you directly in touch with the technicians. When you have questions about equipment or services we provide, your questions will be answered by someone who knows your system. In addition to providing quality service at unbeatable prices, our commitment to service doesn't end there. Our solutions are guaranteed to work, so if we are unable to resolve the issue you call us for, you won't pay for it. Furthermore, we typically don't charge for diagnostics or time spent learning about your problem unless we can pin it down and give you actionable solutions.
Longstanding relationships with distributors in the lower 48 often allow us to procure technology and equipment at discounts over the retail prices you would pay at many local stores. Next time you are looking to upgrade or replace your existing equipment, please consider asking Alaska Computer Guy to provide a quote. The money you save could make it worth your while.