- Backup your data to an external hard drive to be extra safe (you can skip this step at your peril).
- Create a bootable Windows 10 Installation USB key using Microsoft's link and directions at the following link (choose Download Tool Now and run it): https://www.microsoft.com/en-us/software-download/windows10
- Start the Setup.exe file on the USB flash drive you created in step 2. Do this on your computer while Windows is running. Do not boot from the USB flash drive; if you do so your only option will be to erase Windows and start from scratch. You have to start the file from within Windows if you want to upgrade your existing computer.
- Follow the prompts, choose to keep your existing data, and let the process complete. It may take an hour or more to do this, but when you're finished the computer will reboot and welcome you to your fresh, squeaky clean Windows installation and your computer will be all set to use.
Feel free to let me know if you need help with this, or if you come up with some questions during the process. It absolutely won't fix every problem with your computer but it is a great place to start and it costs you nothing to try. If after all this you are still having problems or if you do not feel compfortable doing this on your own give me a call of contact us to schedule an appointment and we can get it done for you.