Find Our Most Frequently Asked Questions Below
I'm going to try and answer a few of the more commonly ask questions here so we can get that part out of the way before we meet. If I miss anything here, do not hesitate to contact us and I'll get back to you as quickly as I can.
Customer Support Questions
Where is your company located?
We are presently located at 6962 Terry Street which is not far from the Tastee Freez at the corner of Raspberry Road and Jewel Lake. Since I run the business from my home, please don't just stop by-- call or email to schedule an appointment first to make sure that I am not helping someone else off-site. I can only be in one place at a time.
Do you provide services for businesses?
Yes, we provide services for small and medium-sized businesses as well as home users.
How much do you charge for services?
For most hourly services, an hourly rate of $75 is charged for repairs, and on-site work is subject to a one hour minimum with one-half of round-trip travel time included. For many common services such as a complete tune-up, virus removal, or data backup/data recovery services a flat fee is charged instead. Please call, text, or email to inquire as to what the flat rate currently is. We will offer a quote every time BEFORE work begins so you know how much your repairs are going to cost you and you will not end up blindsided by a repair bill that costs more than you were expecting.
Can you fix my iPhone, iMac, iPad, MacBook, or other Apple product?
We do not usually provide service on Apple products but in some cases we may be able to provide limited assistance. As long as your hard drive isn't too severely damaged; I can frequently help with data recovery from a device with a broken screen or has a damaged motherboard. If you are in need of a great deal of support I recommend you contact someone qualified to work on Apple products in Anchorage or use Apple's retail store locator to find the nearest official location.
Can you replace the cracked or broken screen on my laptop and how much would it cost? In most cases we can replace a cracked or a broken screen on your laptop for $150-$200. Please use the "Contact Us" form to send a quick description of the problem along with the exact model number of your computer and I will get back to you with a firm estimate of the total replacement cost. There are too many different types of laptops for me to keep a replacement screen of every type on hand, so it usually takes about 7-10 days for your replacement screen to arrive once it is ordered and we can get the replacement done once it arrives. You can choose whether to pay half the replacement cost up front as a deposit to secure your replacement screen or you can leave us the computer with a broken screen at the time the replacement is ordered. Unfortunately touch screens are often much more expensive to replace and in many cases is not something that we are able to take on at the moment.