Find Our Most Frequently Asked Questions Below
I'm going to try and answer a few of the more commonly ask questions here so we can get that part out of the way before we meet. If I miss anything here, do not hesitate to contact us and I'll get back to you as quickly as I can.
Customer Support Questions
Where is your company located?
We are presently located at 6962 Terry Street which is not far from the Tastee Freez at the corner of Raspberry Road and Jewel Lake. Since I run the business from my home, please don't just stop by-- call or email to schedule an appointment first to make sure that I am not helping someone else off-site. I can only be in one place at a time.
Do you provide services for businesses?
Yes, we provide services for small and medium-sized businesses as well as home users.
How much do you charge for services?
For most hourly services, an hourly rate of $75 is charged for repairs, and on-site work is subject to a one hour minimum with one-half of round-trip travel time included. For many common services such as a complete tune-up, virus removal, or data backup/data recovery services a flat fee is charged instead. Please call, text, or email to inquire as to what the flat rate currently is. We will offer a quote every time BEFORE work begins so you know how much your repairs are going to cost you and you will not end up blindsided by a repair bill that costs more than you were expecting.
Can you fix my iPhone, iMac, iPad, MacBook, or other Apple product?
We do not usually provide service on Apple products but in some cases we may be able to provide limited assistance. As long as your hard drive isn't too severely damaged; I can frequently help with data recovery from a device with a broken screen or has a damaged motherboard. If you are in need of a great deal of support I recommend you contact someone qualified to work on Apple products in Anchorage or use Apple's retail store locator to find the nearest official location.