There are few things more disheartening than the disappointment that comes after you have assembled your new computer and nothing happens when you press the power button. Oftentimes it is a simple problem like a power connector that was overlooked or a CPU fan that hasn't been connected properly, but sometimes it is bent pins in your CPU socket, a memory incompatibility or a problem with the BIOS version and your particular CPU. Please Contact Us with the details of your build and we are happy to offer assistance on how to troubleshoot the problem yourself, or if you have tried everything you can think of and you're ready to hand it off to a professional to complete we will be glad to schedule an apppointment as well. Most problems can be identified in an hour or two, and we typically don't charge unless we identify the problem.
Here are some troubleshooting steps that you should take if your new build is not behaving the way you expect it to:
- Did you connect both the 20/24 pin main power connector as well as the 4 or 8 pin CPU power connector to the motherboarrd?
- Is the power switch on the power supply set to the "on" position?
- Have you connected the front-panel header (this controls the case power switch) correctly to the motherboard?
- Is the specific memory you installed listed on the compatibility list of your motherboard's qualified vendor list (QVL)?
- Have you removed and reseated RAM to ensure it's seated properly?
Let's turn that expensive pile of equipment into the working computer that you deserve.